Introduction
At KyotoKulture, we strive to ensure that all our customers are completely satisfied with their purchases. However, we understand that sometimes, returns are necessary. We accept returns for defective or damaged items or if the wrong item was sent. To make this process as smooth and efficient as possible, we have outlined our return policy below. Please read it carefully to ensure your return is eligible and processed quickly.
How to Initiate a Return
To start a return, please contact us through the live chat on our website before sending anything back. Our customer service team will confirm that your return is eligible and provide the address to send it to. Returns sent without first contacting us may not be accepted.
Return Shipping
Customers are responsible for arranging and paying for their own return shipping, including purchasing a shipping label from the carrier of their choice. We do not provide prepaid return labels. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
Return Eligibility
Condition: Items must be in their original condition, unused, and with all tags attached.
Inspection: Upon receiving your return, we will inspect the item(s) to verify their condition.
Refund Processing: If your return meets our conditions, we will issue a refund to your original payment method. Refund processing typically takes 7-10 business days.
Defective or Damaged Items
If you receive an item that is defective or damaged, or the wrong item was sent, please contact us immediately through the live chat on our website. We will assess the situation and provide a solution, which may include a replacement, repair, or refund.
Additional Information
- We reserve the right to refuse returns that do not meet our return policy conditions.
- We recommend keeping a receipt and tracking number for your return shipment until your refund has been processed.
We aim to make your return experience as convenient as possible. If you have any questions or need further assistance, please don’t hesitate to contact us via the live chat on our website. Our customer service team is here to help with any issues or concerns regarding your return.